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Frequently Asked Questions

Welcome to our new web site, these are some FAQs that may assist the web site visitors to reach the provided information easily. In addition to the “Site Map” page that displays the web site pages construction and their links.

Q) How to send a complaint?

For sending a complaint via the web site you can go to ”Public Complaints” from the “Services” page, there is a form to fill and then click “Submit”. Afterwards, the complaint will be discussed and replied from the concerned department.

Q) How to follow up the complaint?

Go to the “Services” page you’ll find “Public Complaints Follow up” which is a sub page from “Public Complaints”. Enter your complaint number received when sending your complaint and click “search” to view the reply.

Q) Investors complaints and inquiries?

If the investor has any complaint or inquiry related to the EIA (Environment Impact Assessment) he can send it via the “Investors complaints” page which is derived from the “Services” page. It contains a form to input the complaint data. Also, he can follow his submitted complaint by putting the complaint number in the “Investors Complaints Follow Up” page which is a sub page from “Investors Complaints”.

Q) How to take an environmental approval for a project?

There are EIA lists for the projects that need an environmental approval in the “EIA” page under the “Services” link. The approval procedures and forms are included in the same page. In addition, there is a service for inquiring about the projects approval status which are already submitted. Also, there are helpful EIA guides provided.

Q) How to have a fund for an environmental project?

Under the “Services” link you’ll find “Fund & Support” page with link to the “Environmental Protection Fund” web site that provides certain programs with some steps to be follow, for submitting the fund request.

Q) What is the environmental training plan available?

“Environmental Training” page under “Services” link provides the training plan available for different environmental fields. Also, new programs can be prepared according to different needs by coordination with the Training department.

Q) How to gain credence as an environmental specialist or environmental consultant or a counseling office in the environment field?

The details (procedures & forms) are found on the “Environmental Business and Consulting Licenses” page which is derived from “Services”.

Q) What is Environmental Inspection?

You can know more about Inspection objectives and missions from “Environmental Inspection” page under “Services”.